CBSE 2024, Set 1

Question

Read the following statements: Assertion (A) and Reason (R). Choose the correct alternative from the options given below :

Assertion (A): Many enlightened business firms have set up their own consumer service and grievance cells.

Reason (R): The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service. A). Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A). B). Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A). C). Assertion (A) is true, but Reason (R) is false. D). Assertion (A) is false, but Reason (R) is true.

Edvaya · Accepted Answer

The correct answer is Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A).. Both statements are correct. The reason businesses set up consumer service and grievance cells (Assertion) is to honor the "Right to be Heard", which guarantees that a consumer has a right to file a complaint if they are dissatisfied with a good or service (Reason).

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Business Studies > Marketing Management And Consumer Protection > Consumer Protection

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