Cancellation and Refund Policy

Last Updated: October 15, 2025

Introduction

This Cancellation and Refund Policy ("Policy") applies to all subscriptions, courses, and paid services offered through the Edvaya.com website and mobile applications (collectively, the "Platform"). By purchasing any subscription or service, you acknowledge and agree to the terms outlined in this Policy.

Please read this Policy carefully before making any purchase. If you have any questions, please contact our support team at [email protected] before proceeding with your purchase.

Registration and Account Creation

Subscription Plans and Purchases

Paid Services

While basic registration is free, certain premium services, courses, and features offered by Edvaya are chargeable. Access to these services is provided through:

• Multi-tiered paid subscription plans (monthly, quarterly, annual)
• Individual course purchases
• Bundle packages and special programs
• Additional premium features and services

Payment Finality

Subscription Cancellation Policy

How Cancellation Works

You may cancel your subscription at any time through your account settings or by contacting our support team. However, please note the following:

Cancellation Example

Refund Policy

General Refund Terms

Limited Refund Exceptions

In exceptional circumstances, Edvaya may, at its sole discretion, consider refund requests in the following situations:

• Technical Issues: If you experience persistent technical problems that prevent you from accessing purchased content, and our support team is unable to resolve the issue within a reasonable timeframe (typically 7 business days)
• Duplicate Payments: If you were accidentally charged multiple times for the same subscription or purchase due to a payment processing error
• Unauthorized Transactions: If your payment method was used without your authorization (subject to verification and investigation)
• Content Not Delivered: If you paid for specific content or courses that were never made available on the Platform

Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be considered except in cases of duplicate payments or unauthorized transactions.

Non-Refundable Situations

Refunds will NOT be provided in the following situations:

• Change of mind or dissatisfaction with course content after purchase
• Failure to complete a course or utilize subscription features
• Inability to access content due to user error, incompatible devices, or internet connectivity issues
• Partial completion of a subscription period
• Account suspension or termination due to violation of Terms of Use
• Content that was accessible and consumed, regardless of satisfaction level
• Circumstances beyond Edvaya's control (personal emergencies, schedule changes, etc.)

Refund Processing

If a refund is approved at Edvaya's discretion:

• Processing Time: Refunds will be processed within 7-10 business days of approval
• Method: Refunds will be issued to the original payment method used for the purchase
• Bank Processing: Additional time (5-10 business days) may be required for the refund to appear in your account, depending on your financial institution
• Access Revocation: Upon refund approval, your access to the refunded content or subscription will be immediately revoked

Subscription Terms and Restrictions

Personal Use Only

Account Sharing Consequences

If we detect subscription sharing, account sharing, or unauthorized access:

• Your subscription will be terminated immediately
• Your account may be permanently suspended
• No refund will be provided for any remaining subscription period
• You may be prohibited from creating future accounts or making future purchases
• Legal action may be taken for commercial resale or distribution of content

Automatic Renewal and Billing

Auto-Renewal Terms

Unless you cancel your subscription, it will automatically renew at the end of each billing period:

• Automatic Charging: Your payment method will be automatically charged on the renewal date
• Price Changes: Renewal prices may differ from your original subscription price. You will be notified of any price changes in advance
• Payment Failure: If payment fails, your subscription may be suspended or terminated without refund for the partial period of access
• Cancellation Deadline: To avoid being charged for the next billing period, you must cancel before the renewal date

Course-Specific Purchases

Individual Course Purchases

For one-time course purchases (not subscriptions):

• No Refunds: Individual course purchases are generally non-refundable once access is granted
• Lifetime Access: Unless otherwise stated, individual course purchases provide lifetime access to the course content
• Content Updates: Course content may be updated or modified over time without notice
• Course Removal: Edvaya reserves the right to remove courses from the Platform. In such cases, existing purchasers will be notified with reasonable advance notice

Payment Processing

Third-Party Payment Processors

Edvaya uses third-party payment processors to handle transactions:

• Security: All payment information is processed securely by our payment partners
• Payment Issues: Any disputes, errors, or issues related to payment processing should be reported immediately to [email protected]
• Currency: All prices are listed in Indian Rupees (INR) unless otherwise specified
• Taxes: Applicable taxes will be added to the purchase price as required by law

Promotional Offers and Discounts

Special Pricing Terms

If you purchase a subscription or course at a promotional price:

• No Refunds: Promotional purchases are subject to the same no-refund policy
• Renewal Pricing: After the promotional period, subscriptions renew at the standard price
• One-Time Use: Promotional codes and discounts are typically for one-time use only
• Non-Transferable: Promotional offers cannot be transferred to other users or combined with other offers unless explicitly stated

How to Request Cancellation or Refund

Cancellation Process

To cancel your subscription:

1. Log in to your Edvaya account
2. Navigate to Account Settings → Subscriptions
3. Select the subscription you wish to cancel
4. Click "Cancel Subscription" and follow the prompts

Alternatively, contact our support team at [email protected] with your account details.

Refund Request Process

If you believe you qualify for a refund under the limited exceptions outlined in this Policy:

1. Email [email protected] within 7 days of purchase
2. Include your account details, order number, and detailed reason for the refund request
3. Provide any supporting documentation (screenshots of technical issues, payment receipts, etc.)
4. Our team will review your request within 5-7 business days
5. You will be notified of the decision via email

Note: Submitting a refund request does not guarantee approval. All refund decisions are made at Edvaya's sole discretion.

Account Termination by Edvaya

Termination Without Refund

Edvaya reserves the right to terminate or suspend your account and subscription without refund if:

• You violate the Terms of Use or any policies
• You engage in fraudulent activity or payment disputes
• You share, resell, or transfer your subscription
• You abuse the Platform or engage in harmful behavior toward other users
• You misuse course content or violate intellectual property rights
• We reasonably believe your account poses a security risk

No refunds will be issued for accounts terminated due to policy violations.

Modifications to Subscriptions

Plan Changes

Upgrades: You may upgrade your subscription at any time. The price difference will be prorated, and you will be charged immediately for the upgrade.

Downgrades: If you wish to downgrade to a lower-tier plan, the change will take effect at the start of your next billing period. No partial refunds will be issued for the current billing period.

Force Majeure

Edvaya shall not be liable for any failure to perform its obligations under this Policy due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Acts of war, terrorism, or civil unrest
• Government actions, restrictions, or regulations
• Internet service provider failures or network outages
• Third-party service provider failures

No refunds will be issued for service interruptions caused by force majeure events.

Changes to This Policy

Edvaya reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to the Platform. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on the Platform
• Updated "Last Updated" date at the top of this Policy

Your continued use of the Platform or renewal of your subscription after changes constitutes acceptance of the revised Policy. Changes do not apply retroactively to subscriptions purchased before the effective date of the changes.

Dispute Resolution

If you have a dispute regarding a charge, cancellation, or refund:

1. Contact our support team first at [email protected]
2. Provide detailed information about your concern
3. Our team will investigate and respond within 7 business days
4. If the issue is not resolved, you may escalate to [email protected]

We encourage users to work with our support team to resolve issues before initiating payment disputes or chargebacks with their financial institution.

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting Edvaya:

• Your account and subscription will be immediately suspended
• Access to all content and features will be revoked
• You may be prohibited from creating new accounts or making future purchases
• We reserve the right to pursue collection of any legitimate charges

Important: Filing a fraudulent chargeback may result in legal action.

Acknowledgment and Acceptance

BY MAKING A PURCHASE ON THE PLATFORM, YOU ACKNOWLEDGE THAT:

• You have read, understood, and agree to this Cancellation and Refund Policy in its entirety
• You understand that all payments are generally non-refundable, except in the limited circumstances outlined above
• You understand that canceling a subscription does not entitle you to a refund for the current billing period
• You understand that your subscription is for personal use only and cannot be shared, transferred, or resold
• You accept that Edvaya has the right to terminate subscriptions that violate the sharing policy without refund
• You understand that account creation is free, but certain services require paid subscriptions
• You agree that once payment is completed, the transaction is final and cannot be modified
• You will review the terms carefully before making any purchase decisions
• You will contact Edvaya support before initiating chargebacks or payment disputes

Special Circumstances and Exceptions

Medical or Personal Emergencies

While our standard policy is non-refundable, we understand that exceptional circumstances can occur. If you experience a serious medical emergency, hospitalization, or other significant life event that prevents you from using your subscription, you may contact our support team at [email protected] to discuss your situation.

Such requests will be evaluated on a case-by-case basis and may require supporting documentation. Edvaya reserves the right to make the final decision on any exception requests at its sole discretion.

Service Discontinuation

If Edvaya discontinues a particular service, course, or subscription tier:

• Existing subscribers will receive advance notice (minimum 30 days)
• You may be offered migration to an alternative subscription tier
• Pro-rated refunds may be provided at Edvaya's discretion for discontinued services
• You will continue to have access until the end of your current billing period

Student and Educational Discounts

If you purchase a subscription using a student or educational discount:

• Verification Required: You may be required to verify your student or educational status
• Eligibility Changes: If you no longer meet the eligibility criteria, your subscription may renew at the standard price
• Fraud Prevention: Misuse of educational discounts may result in account termination without refund
• Same Refund Terms: Educational discount subscriptions are subject to the same refund policy as standard subscriptions

Corporate and Institutional Subscriptions

For bulk or institutional subscriptions purchased by schools, colleges, or organizations:

• Custom Terms: Corporate subscriptions may have separate terms and conditions
• Separate Agreement: Refund and cancellation terms may be defined in a separate agreement
• Minimum Commitment: Some corporate plans may require minimum commitment periods
• Contact Sales: For corporate subscription inquiries, contact [email protected]

Gift Subscriptions

Purchasing Gift Subscriptions

If you purchase a subscription as a gift for another person:

• Non-Refundable: Gift subscriptions are non-refundable once the gift code is generated
• Recipient Activation: The recipient must activate the gift subscription within the specified time period (typically 12 months)
• No Transfer: Gift subscriptions cannot be transferred back to the purchaser or to a different recipient once activated
• Same Terms Apply: Gift recipients are subject to the same terms and policies as regular subscribers

Receiving Gift Subscriptions

If you receive a gift subscription:

• You cannot request a refund for a gift subscription you received
• You may cancel the subscription before it auto-renews (if applicable)
• You are responsible for any charges if the subscription auto-renews after the gift period ends

Trial Periods and Free Trials

Free Trial Terms

If Edvaya offers a free trial period for any subscription:

• Automatic Conversion: Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription
• Payment Method Required: You must provide valid payment information to start a free trial
• Cancel Anytime: You can cancel during the trial period to avoid charges
• One Trial Per User: Free trials are typically limited to one per user/account
• No Refunds: If you forget to cancel and are charged after the trial, this is subject to the standard no-refund policy

Trial Cancellation

To avoid being charged after a free trial:

1. Cancel your subscription before the trial period ends
2. Check your account for the trial end date
3. Set a reminder to cancel if you don't wish to continue
4. Edvaya typically sends a reminder email before the trial ends, but delivery is not guaranteed

Important: You are responsible for tracking your trial period and canceling before it ends if you do not wish to be charged.

Data and Content After Cancellation

Access to Your Data

After your subscription is canceled or expires:

• Immediate Loss of Access: You will lose access to premium content and features immediately after your subscription period ends
• Grace Period: Some account data may be retained for a grace period (typically 30 days) in case you wish to reactivate
• Data Export: You should export any important data before canceling. Edvaya is not responsible for data that becomes inaccessible after cancellation
• Certificates: Course completion certificates issued during your active subscription will remain valid and accessible
• Progress Loss: Course progress and bookmarks may be lost after an extended period of cancellation

Reactivation

If you wish to reactivate a canceled subscription:

• You may resubscribe at any time at current pricing
• Previous promotional pricing may not be available upon reactivation
• Your previous progress may be restored if reactivated within the grace period
• No refunds will be issued for the period when your subscription was inactive

Frequently Asked Questions

Contact Information