CBSE 2025, Set 1, Q27

Question

Abha had guests at home. She ordered vegetable biryani from 'Biryani House'. The biryani came in a beautiful packaging and Abha opened it with lot of excitement. However, when she started serving biryani to the guests, she realised that it was non-vegetarian. She checked the package and noticed that there was no indication whether it was a vegetarian or non-vegetarian biryani. She contacted 'Biryani House' for the same. The manager at 'Biryani House' apologized and immediately sent a vegetarian biryani along with complimentary sweet dish.
Identify and explain the two consumer rights discussed in the above case.

Edvaya · Accepted Answer

The correct answer is Subjective. The two consumer rights discussed in the case are: **1. Right to Information:** Abha noticed that there was no indication on the package whether it was vegetarian or non-vegetarian. The Right to Information states that the consumer has a right to have complete information about the product they intend to buy, including its ingredients, date of manufacture, price, quantity, directions for use, etc. **2. Right to seek Redressal:** When Abha contacted the manager, he apologized and sent a replacement with a complimentary sweet dish. The Right to seek Redressal ensures that a consumer has the right to get relief in case the product or service falls short of their expectations. Relief can include replacement, removal of defect, or compensation.

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Business Studies > Marketing Management And Consumer Protection > Consumer Protection

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